What is the difference between salesforce knowledge and solutions

Click Edit. Check Public Solutions Enabled. If your organization uses solution categories, check Enable Solution Browsing to allow customers to browse solutions by category. Solution categories cannot be translated into other languages for public solutions. If solution category browsing is enabled, select the Top-Level Category accessible by customers in public solutions.

Customers can view all solutions in this category and its subcategories if they are marked Visible in Public Knowledge Base. If desired, you can change the appearance of the frame on your website by specifying the Maximum Page Width and Minimum Page Height. The CSS file does not have to exist yet; you can download a sample file as a starting point later, or use your own file. You can change the word or phrase that is used to describe solutions in the frame in Alternative Term.

Provide singular and plural versions of the term. Hi, We are trying to create a knowledge base for our csr where we want to create content so that the csr can read a question and look at the answer and send an email to the customer. These would be like frequently asked questions but we also want the ability for csr to send email from the article to internal and external users. I am thinking about solutions and answers feature but i am not sure about the difference between them.

Does anybody know the difference between these 2 features and which one would work? Mar 31, , PM. Salesforce Knowledge is available for an additional cost in: Professional , Enterprise , Performance , and Developer Editions. For more information, contact your Salesforce representative.

Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports. Experienced service agents and internal writers write the articles. The articles are then published and can be used internally or externally in a range of channels.